Player Wellbeing

Responsible Gaming
at cg111

At cg111, we believe gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page outlines the practical tools, guidance, and support resources available to every Bangladesh player on our platform, so you can always stay in control of your play.

21+ Only
Deposit Limits
Self-Exclusion
Time-Out Tools
24/7 Support

Our Commitment

We Take Responsible Gaming Seriously

cg111 is committed to providing a safe, fair, and transparent environment for all players in Bangladesh. We understand that for a small number of people, gambling can move from a leisure activity to a problematic pattern. Our responsible gaming programme is designed to help every player make informed choices, set personal boundaries, and access professional help when needed.

All cg111 accounts are subject to a strict minimum age requirement of 21 years. We invest continuously in age verification technology and our customer support team is trained to identify and respond compassionately to signs of problem gambling. We also partner with independent advisory bodies to ensure our responsible gaming standards reflect current best practice.

21+
Minimum Age Requirement
24/7
Support Availability
৳0
Cost to Use All RG Tools
Our Core Promise to You

cg111 will never encourage you to chase losses, exceed your personal limits, or play beyond your means. Our platform tools are free, immediate, and always available. Your wellbeing comes before any commercial consideration. If you ever feel that gambling is no longer fun, please reach out — we are here to help, not to judge.

Important reminder: Gambling is not a way to make money or solve financial difficulties. Every game on cg111 is designed for entertainment. Never gamble with money you cannot afford to lose, and never use borrowed funds — including bKash credit or mobile banking overdrafts — to fund your account.

Player Protection Tools

Controls Built Into Your cg111 Account

Every cg111 account comes with a full suite of responsible gaming controls. These tools are available instantly — no waiting period, no charge — and can be activated at any time by contacting our 24/7 support team.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits can be made until the limit period resets. You can lower your limit immediately; increases take effect after a 24-hour cooling-off period to prevent impulsive decisions. Limits apply across all payment methods including bKash, Nagad, Rocket, and Upay.

Loss Limits

Define the maximum amount you are comfortable losing over a set period — daily, weekly, or monthly. When your net loss reaches this threshold, further wagering is suspended for the remainder of the period. Loss limits give you a clear financial safety net and ensure that a bad run of results does not spiral beyond what you have pre-approved for yourself.

Session Time Limits

Set a maximum session length so that cg111 automatically notifies you — or logs you out — after a defined period of continuous play. This tool is particularly useful for players who find it easy to lose track of time during cricket match betting or slot sessions. Time reminders appear as on-screen alerts at your chosen interval (e.g., every 30, 60, or 90 minutes).

Cooling-Off Period

Take a short break from gambling without permanently closing your account. Cooling-off periods are available from 24 hours up to 6 weeks. During a cooling-off period your account remains accessible for reviewing transaction history and downloading statements, but all deposit and wagering functionality is suspended. The cooling-off period cannot be lifted early once activated.

Self-Exclusion

If you feel that gambling has become a serious problem, self-exclusion allows you to close your cg111 account for a minimum period of 6 months, up to a permanent exclusion with no possibility of reinstatement. During self-exclusion, all promotional communications are stopped, and cg111 will take all reasonable steps to prevent new account registrations from the same identity. This is our most comprehensive protection tool.

Reality Checks

Reality check notifications appear on your screen at regular intervals during active play, displaying a summary of how long you have been playing and your net financial position for the session. These prompts are a neutral, factual reminder that helps you make a conscious, informed decision about whether to continue or to stop — keeping you fully aware of your gambling activity at all times.

Know the Signs

Recognising Problem Gambling

Problem gambling can develop gradually and is not always obvious, even to the person affected. Being aware of the early warning signs is the first step toward seeking help. If you recognise any of the patterns below in yourself or someone you know, please consider using cg111's responsible gaming tools or reaching out to a professional support organisation.

Remember: seeking help is a sign of strength, not weakness. cg111's support team will treat all responsible gaming enquiries with complete confidentiality and without judgement.

Chasing Losses

Continuing to gamble — or increasing your bet sizes — in an attempt to recover money that has already been lost. This is one of the most common and dangerous patterns associated with problem gambling.

Gambling With Money You Cannot Afford to Lose

Using funds set aside for rent, groceries, bills, or family needs to fund gambling sessions, or borrowing money (including from bKash credit lines or friends and family) specifically to gamble.

Preoccupation With Gambling

Spending a significant amount of time thinking about past gambling sessions or planning future ones, to the extent that it interferes with work, study, family responsibilities, or social life.

Hiding Gambling Activity

Concealing the extent of your gambling from family members, partners, or close friends, or feeling the need to lie about how much time or money you are spending on the cg111 platform.

Gambling to Escape Problems

Using gambling as a way to cope with stress, anxiety, depression, relationship difficulties, or financial pressure — rather than as a form of entertainment enjoyed when you are in a positive, stable state of mind.

Healthy Play Habits

Tips for Staying in Control

Most cg111 players enjoy our platform safely and responsibly. The following practical tips will help you keep gambling a fun and manageable part of your entertainment — not a source of stress.

Quick tip: Before you start a session, decide in advance how much time and money you are comfortable spending. Stick to those limits regardless of whether you are winning or losing — and treat any winnings as a bonus, not an expectation.

Decide on a fixed entertainment budget for gambling — an amount you are fully comfortable losing — and use cg111's deposit limit tools to enforce it automatically. Treat this budget the same way you would any other leisure expense, such as cinema tickets or dining out in Dhaka. Once the budget is spent, stop playing and wait until the next budget period.

Extended play sessions can impair judgement and make it harder to stick to your limits. Use cg111's session time limit tools to schedule automatic breaks. Step away from the screen regularly, especially during BPL match betting or extended slot sessions, and return only when you feel calm, refreshed, and in full control of your decisions.

Gambling while tired, emotionally distressed, or under the influence of any substance significantly increases the risk of making poor decisions and spending beyond your means. Always play cg111 when you are alert, calm, and in a clear state of mind. If you are going through a difficult period — financial pressure, family stress, or mental health challenges — consider taking a cooling-off break until things improve.

All casino games and sports betting involve an element of chance. Losses are a normal and expected part of gambling, and the house edge means that over the long run, most players will lose more than they win. Never view gambling as a reliable income source or a strategy for improving your financial situation. If you find yourself feeling frustrated, angry, or desperate after losing, this is a strong signal to stop and take a break.

If you are concerned about your gambling habits, speaking openly with a trusted friend, family member, or professional counsellor can provide valuable perspective and support. You do not need to be in crisis to seek a conversation. cg111's 24/7 customer support team can also provide a confidential first point of contact and direct you to appropriate professional resources if needed.

Gambling should be one small part of a balanced lifestyle — not your primary hobby, social activity, or emotional outlet. Maintaining other interests, strong social connections in your community across Dhaka, Chittagong, Sylhet or elsewhere, and financial stability outside of gambling is the best foundation for keeping cg111 a healthy and enjoyable leisure activity.

Age Verification

Protecting Minors from Gambling

cg111 operates a strict 21+ age policy and takes the prevention of underage gambling extremely seriously. We use a combination of technical controls and manual verification processes to ensure that only eligible adults can register and play.

Mandatory KYC Verification

All new cg111 accounts must complete identity verification before deposits and withdrawals are enabled. Accepted documents include the Bangladesh National Identity Card (NID), passport, and birth certificate. Any account where the holder cannot be confirmed as 21 years or older will be immediately suspended.

Parental Controls Guidance

If you share a device with children or young adults under 21, we strongly recommend using your device's built-in parental control tools or a third-party filtering application to restrict access to gambling websites. Always log out of your cg111 account when your device is not in use and never share your login credentials.

Report Underage Access

If you suspect that a person under 21 has registered or is using a cg111 account, please report this immediately to our support team at [email protected]. We will investigate all such reports promptly, suspend the account under review, and where appropriate report the matter to the relevant authorities. 21+ only, always.

Get Help

Support Is Always Available

Whether you want to activate a responsible gaming tool, ask a question in confidence, or need to be directed to professional help, cg111's support team and the resources below are available to you at any time.

cg111 Live Support

Our trained 24/7 English-language support team can activate deposit limits, loss limits, cooling-off periods, and self-exclusion immediately upon your request.

[email protected]
Professional Counselling

If you feel that gambling has become a serious issue, speaking with a licensed mental health professional or addiction counsellor is strongly encouraged. Your GP can provide a referral.

Free, confidential referrals available
Family & Friends Support

Problem gambling affects not just the individual but also those around them. If you are concerned about a family member's gambling, please contact our support team — we can advise on available steps and resources.

[email protected]
In-Platform Chat

Logged-in cg111 players can access our live chat tool directly from any page on the platform. Responsible gaming requests via live chat are treated with the same urgency and confidentiality as email enquiries.

Available 24/7, BST (UTC+6)
Please note: The email address [email protected] is provided as plain text for reference only. To contact cg111, please compose a new email in your preferred email client using this address, or log in to your cg111 account and use the in-platform live chat service. cg111 does not operate a phone helpline. All support is delivered via email and in-platform chat in English, Bangladesh Standard Time (UTC+6).
Play Smart, Stay in Control

cg111 is here for your entertainment — not at the expense of your wellbeing. Browse our games, check our FAQ for more information, or log in to manage your responsible gaming settings today. 21+ only. Please play responsibly.

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