Terms & Conditions — cg111 Bangladesh

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the User", "you", "your") and cg111 ("the Company", "we", "us", "our") regarding your use of the cg111 website, platform, mobile interface, and all associated services operated under the domain cg111.io ("the Platform"). By creating an account, making a deposit, placing a bet, launching a casino game, or otherwise using any feature of cg111, you unconditionally accept these Terms and agree to comply with them at all times.

These Terms should be read in conjunction with the cg111 Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference. In the event of any inconsistency between these Terms and any bonus-specific promotional terms, the bonus-specific terms shall prevail in respect of that promotion only; these Terms shall govern in all other respects.

2. Eligibility

Access to and use of the cg111 Platform is subject to the following eligibility requirements, which must be satisfied at all times:

• Age: You must be at least 21 years of age. cg111 enforces a strict minimum age requirement of 21 years for all account holders and does not knowingly permit access to any person below this age. By registering, you represent and warrant that you are 21 years of age or older.
• Jurisdiction: You are solely responsible for ensuring that your use of cg111 complies with the laws and regulations applicable to you in your jurisdiction. cg111 is directed at adult players in Bangladesh; users located in jurisdictions where online gambling is prohibited are not permitted to use the Platform.
• Single Account: Each individual may hold only one registered cg111 account. Operating multiple accounts, or registering under a false identity, is a material breach of these Terms and will result in immediate account suspension and forfeiture of balances.
• Capacity: You must have full legal capacity to enter into binding contracts. Use of cg111 by persons who are legally incapacitated, or on behalf of third parties, is strictly prohibited.
• Not Self-Excluded: You must not be subject to any self-exclusion order, voluntary exclusion agreement, or third-party exclusion request filed with cg111 at the time of registration or use.

3. Account Registration and Verification

To access cg111's full range of services, you must register a user account by providing accurate, current, and complete information as requested during the registration process. You agree to maintain and promptly update your account information to keep it accurate, current, and complete at all times.

cg111 operates a Know Your Customer ("KYC") verification process. We reserve the right to request identity verification documents — including but not limited to government-issued photo identification, proof of address, and proof of payment method ownership — at any stage of the account lifecycle, including during registration, before processing a withdrawal, or following any account activity that triggers our compliance review procedures. Accounts that fail to complete KYC verification within the timeframe specified by cg111 may be suspended pending satisfactory verification.

You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. cg111 will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep your credentials secure. You agree to notify cg111 immediately at [email protected] if you suspect any unauthorised use of your account.

• Account registration is free of charge and open to eligible individuals in Bangladesh.
• You may only register one account per person, household, IP address, and payment method.
• cg111 reserves the right to decline any registration application without providing a reason.
• All account communications will be conducted in English via the registered email address.

4. Deposits and Withdrawals

cg111 supports the following payment methods for deposits and withdrawals: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Additional methods may be introduced or removed at cg111's discretion. The minimum deposit amount is ৳200. Minimum withdrawal thresholds vary by payment method and will be displayed in your account dashboard at the time of the transaction request.

All deposits to your cg111 wallet are processed in Bangladeshi Taka (BDT) using the ৳ symbol. Deposits are credited to your cg111 wallet upon confirmed receipt of funds. cg111 does not charge processing fees on standard deposits or withdrawals, though your payment provider may apply their own service charges independently.

• Deposit processing time: bKash, Nagad, Rocket, and Upay deposits are typically credited instantly or within minutes of confirmation.
• Withdrawal processing time: cg111 aims to process verified withdrawal requests within 15 to 30 minutes. Processing times may extend during periods of high demand or where additional verification is required.
• Withdrawal conditions: You may only withdraw funds to a payment method that has previously been used to deposit into your cg111 account, subject to KYC verification being complete.
• Pending bonuses: Any active bonus wagering requirements must be fulfilled before a withdrawal request will be processed.
• Suspicious transactions: cg111 reserves the right to delay or withhold a withdrawal while conducting fraud, money laundering, or compliance checks. Funds found to derive from fraudulent activity will be forfeited.
• Currency: All balances, bets, and transactions are denominated in Bangladeshi Taka (৳/BDT). cg111 does not currently support multi-currency accounts.

cg111 is committed to the prevention of money laundering and financial crime. We comply with applicable anti-money laundering obligations and may report suspicious activity to relevant authorities where required by law. Users must not use cg111 as a mechanism for transferring, layering, or integrating funds of illicit origin.

5. Bonuses and Promotions

cg111 may from time to time offer bonuses, free bets, free spins, cashback rewards, reload bonuses, seasonal promotions, and other incentives to eligible users. All bonuses and promotions are subject to these general Terms and any specific terms and conditions published alongside each individual offer.

• Wagering requirements: Bonus funds are subject to wagering requirements before they may be converted to withdrawable cash. The specific multiplier and eligible games will be stated in each offer's terms. Unless specified otherwise, the default wagering requirement is 30x the bonus amount.
• Time limits: Bonuses and free spins expire within the period stated in the promotional terms. Expired bonuses are automatically forfeited without compensation.
• One per household: Promotional offers are limited to one per person, household, IP address, and payment method. Abuse of bonus offers, including through the use of multiple accounts, will result in the cancellation of all bonuses and may result in account termination.
• Game contributions: Different game categories may contribute different percentages toward wagering requirements. Live casino and table games typically contribute at a lower rate than slots. Contribution rates will be stated in the relevant offer terms.
• No obligation: cg111 reserves the right to withdraw, modify, or discontinue any promotion at any time without prior notice, subject to protecting any rights already accrued by users who opted in to the promotion in good faith.
• Bonus abuse: cg111 employs automated systems to detect and flag unusual betting patterns associated with bonus exploitation. We reserve the right to void winnings and cancel bonuses where we have reasonable grounds to suspect abuse.

6. Gameplay Rules

All casino games available on cg111 are provided by verified third-party game studios, including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt, among others. Each game operates according to its own set of rules, which are accessible within the game interface. In the event of any inconsistency between a game's displayed rules and cg111's internal records, cg111's server-side records shall be the definitive source.

• cg111 uses certified random number generation (RNG) or live-dealer mechanics, depending on the game type.
• cg111 is not responsible for technical errors originating with a third-party game provider. Where a game malfunctions, cg111 will work with the provider to resolve the issue and will apply any outcome corrections as directed by the provider's official logs.
• Bets placed during a game malfunction are void unless the provider's records confirm a valid outcome.
• cg111 reserves the right to set minimum and maximum bet limits on any game at any time.
• Sports betting odds are set and updated in real time. Once a bet is accepted and confirmed, it is binding. cg111 reserves the right to void bets placed on clearly erroneous odds (palpable error).
• Results and payouts for sports markets are settled based on official competition results from recognised governing bodies (ICC, BPL governing body, FIFA, etc.).

7. Responsible Gaming

cg111 is committed to promoting responsible gaming. We provide tools within every user's account dashboard to help manage gambling activity, including deposit limits, loss limits, session time limits, cool-off periods, and self-exclusion. We strongly encourage all users to make use of these tools and to gamble only within their means.

If you believe your gambling is becoming a problem, you may contact our support team at [email protected] to activate a self-exclusion. Self-exclusion requests are processed within 24 hours and, once activated, cannot be reversed for the minimum exclusion period selected. For full details, please review our Responsible Gaming policy.

8. Prohibited Conduct

The following conduct is strictly prohibited on the cg111 platform and will result in immediate account suspension, forfeiture of balances, and may result in legal action:

• Registering under a false name, using another person's identity, or providing deliberately inaccurate KYC documentation.
• Operating multiple accounts or colluding with other users to manipulate game outcomes or bonus terms.
• Using automated bots, scripts, software, or artificial intelligence tools to interact with the Platform in a manner not intended for human users.
• Engaging in match-fixing, spot-fixing, or any form of sports integrity manipulation in connection with bets placed on cg111.
• Attempting to reverse-engineer, hack, manipulate, or interfere with the Platform's software, servers, or security systems.
• Depositing funds derived from illegal activity or using cg111 in connection with any form of financial crime.
• Harassing, threatening, or abusing cg111 staff or other users through any communication channel.
• Attempting to exploit software bugs, game errors, or display anomalies for financial gain. Any winnings derived from such exploitation are void.

9. Security and Privacy

cg111 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Passwords are stored as cryptographic hashes and are never accessible in plain text by cg111 staff. Two-factor authentication is available to all account holders and is strongly recommended.

Your personal data is processed in accordance with our Privacy Policy, which describes what data we collect, how we use it, how long we retain it, and your rights as a data subject. By using cg111, you consent to the data processing practices described in the Privacy Policy.

10. Intellectual Property

All content on the cg111 platform — including but not limited to the cg111 brand name, logo, domain, website design, software, text, graphics, game interfaces, and promotional materials — is the intellectual property of cg111 or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes only.

You must not copy, reproduce, distribute, modify, create derivative works from, publicly display, or exploit any cg111 intellectual property without prior written consent from cg111. Unauthorised use of cg111's intellectual property may result in legal action.

11. Limitation of Liability

To the fullest extent permitted by applicable law, cg111 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of winnings, loss of data, or loss of goodwill, even if cg111 has been advised of the possibility of such damages.

cg111 does not guarantee uninterrupted, error-free, or virus-free operation of the Platform. We reserve the right to suspend or modify any part of the Platform for maintenance, upgrades, or regulatory compliance purposes at any time and without prior notice, subject to restoring access as promptly as practicable. cg111's aggregate liability to you for any single claim shall not exceed the amount deposited by you in the 30 days immediately preceding the event giving rise to the claim.

12. Suspension and Termination

cg111 reserves the right to suspend, restrict, or permanently close any user account, and to withhold or void any associated balance, where we have reasonable grounds to believe that:

• The account holder has breached these Terms or any applicable law.
• The account was opened or operated using false or misleading information.
• The account has been involved in fraudulent, abusive, or collusive activity.
• A self-exclusion request or third-party exclusion order has been received in relation to the account.
• Continued operation of the account poses a regulatory, legal, or reputational risk to cg111.

Where an account is closed by cg111 for reasons other than a breach of these Terms by the user, any verified cash balance (excluding bonus funds subject to incomplete wagering requirements) will be returned to the user via their registered payment method within a reasonable timeframe. You may also close your account voluntarily at any time by contacting our support team.

13. Disputes

If you wish to raise a dispute regarding any transaction, bet settlement, bonus calculation, or account decision, you must do so within 30 days of the relevant event by contacting cg111 customer support in English at [email protected]. Please include your account username, the date and nature of the disputed event, and any supporting information. cg111 will acknowledge your dispute within 2 business days and aim to provide a full resolution within 10 business days.

Where a dispute cannot be resolved through our internal process, the parties agree to attempt resolution through good-faith negotiation before pursuing any other remedy. cg111's server logs and transaction records shall constitute the primary evidence base for the resolution of any dispute concerning game outcomes, bet settlement, or payment processing.

14. Amendments to These Terms

cg111 reserves the right to amend, update, or replace these Terms at any time. Where we make material changes, we will notify registered users via the email address on file or by displaying a prominent notice on the Platform. Continued use of cg111 following the effective date of any amendment constitutes your acceptance of the revised Terms. We recommend that you review these Terms periodically to stay informed of any updates.

The most current version of these Terms will always be accessible at cg111.io/terms-conditions. The version date shown at the top of this document identifies the currently operative Terms.

15. Contact Information

If you have any questions, concerns, or requests relating to these Terms & Conditions, please contact the cg111 team. Our customer support team operates 24 hours a day, 7 days a week, and responds to all enquiries in English.

Email: [email protected]
Platform: cg111.io
Support Hours: 24/7 (Bangladesh Standard Time, UTC+6)